More than 90% of Amazon buyers fail to leave feedback or review products they purchase. However, when they have a bad experience, customers will leave a negative review without any prompting. These reviews can harm your business and you should develop a strategy to help drown out the negatives and keep your seller account healthy. There are some great economical tools that can help you boost your feedback and review numbers. If you’re not already using one of these tools, then we highly recommend the below customer feedback and review management software for Amazon sellers.
|1||AMZFinder||AMZFinder is a real-time monitoring and management tool for reviews on Amazon.|
A free auto-email tool for sellers
|Starting Price - $29.99 Free Plan - 30 day free trial||US, CA, ES, FR, UK, DE, IT, IN and Japan.||Synchronize reviews in real time, daily reporting, one click customer contact and other advanced review features.|
|2||Feedback Express||Feedback express can automatically thank your customers for their positive feedback and request a product review at the same time. This will help improve your chances of getting a response.||Starting Price - $14.95 Free Plan - Free 30 days trial||US, CA, UK, DE, FR, IT, & ES.||Filter messages, automated review request, schedule messages, blacklist customers, and exclude some product with the likelihood of receiving a negative feedback.|
|3||Kibly||Kibly is an Amazon customer management software used to manage order updates, messaging and feedback.||Starting Price - $37 Free Plan - 14 days free trial||All Amazon marketplaces||Pre-loaded email templates, branded emails, email analytics, seller rank tracker, and negative feedback monitoring.|
|4||Salesbacker||Salesbacker is an Amazon email automation software, which can be used to solicit product reviews and marketing data.||Starting Price - $19 Free Plan - Free up to 120 emails per month||US only||File attachments, email alerts, feedback monitoring, pre-built email campaigns and automatic customer emails.|
|5||Feedback Five||This is a feedback management tool used in managing Amazon seller feedback scores and sending automatic email to your buyers.||Starting Price - $9.99 Free Plan - Free for up to 50 emails||US, CA, MX, UK, DE, ES, IT, IN and FR .||Automated emails, customized campaigns, email alerts, monitor reviews, email analytics and feedback management.|
|6||Feedback Genius||This is a customer communication tool that helps Amazon sellers manage customer feedback, product reviews, and seller reputation.||Starting Price - $20|
Free Plan - $0 for only one marketplace
|US, CA, MX, UK, DE, FR, IT and ES.||Automated emails, A/B testing, message analytics, customer emails, blacklist functionality and custom messages for repeat buyers.|
|7||Bqool||The two main sections of BQool (Review Central and Feedback Central) can help you monitor your ratings and ask your customers for feedback and reviews.||Starting Price - $25 (review central) and $10 (feedback central) Free Plan - 14 days (review central) and 30 days (feedback central)||US, CA, UK, DE, FR, IT, ES, JP, MX||Manage reviews and feedback, customizable email template, email alert and VAT invoice generator.|
AMZFinder is used to monitor and manage Amazon product reviews. New reviews can be downloaded automatically and matched with the right buyer and order information making it easy to find buyers who have left negative reviews for further contact.
The free auto-email plan enables small sellers to get more positive feedback and reviews.
FeedbackExpress is a powerful, SaaS service that helps Amazon sellers automate communication with buyers to get feedback and reviews for products purchased. It also helps with negative and neutral feedback removal which increases a seller’s overall metrics.
Kibly is an email automation software for Amazon sellers. It helps you get more feedback and reviews by prompting your customers to write positive reviews for their orders. Kibly sends Amazon customers personalized order updates and feedback/review solicitation emails. It also comes with real-time statistics of your orders.
Salesbacker is focused on getting Amazon sellers reviews and feedback to increase sales. Without feedback, buyers on Amazon are reluctant to buy products they need. Salesbacker will help you get more reviews and increase your sales. The tool provides analytics and testing and will help you track your seller ranking.
Feedback five is a feedback management tool that is used to manage feedback and reviews on Amazon. Although price and email numbers alone are important, they should not be the deciding factor when choosing a tool like this. Feedback Five offers affordable plans for the number of emails you can send. It is a great choice for budget-minded sellers and provides value for money spent.
With Feedback Genius you can automatically solicit for feedback or product reviews, monitor negative feedback and more. You can create an email series that will help you generate reviews on your Amazon products.
BQool is a suite of software that consists of four parts: Repricing, Feedback, Review and Research Central. It is a comprehensive solution that helps Amazon sellers manage their store. The features of BQool will help increase an Amazon sellers’ feedback score, product reviews, and sales. Each feature will make your job easier and save you time.
These software and applications are designed to help you manage your customers and get more positive reviews and feedback. They all have their unique features and what works for other sellers may not work for you. So give the free trial plans a shot and see which features are easy to work with. Most especially, consider your budget before making a choice. If you sell in large quantities, then you should choose a tool that can help you automate your daily tasks. Also, if you have fewer products and finance is an issue, then a tool that is free will do just fine.