AMZFinder

Top 7 Amazon Feedback & Review Tools to Help You Optimize Your Listing

amazon feedback & review

More than 90% of Amazon buyers fail to leave feedback or review products they purchase. However, when they have a bad experience, customers will leave a negative review without any prompting.

These reviews can harm your business and you should develop a strategy to help drown out the negatives and keep your seller account healthy.

There are some great Amazon seller tools that can help you boost your feedback and review numbers.

If you’re not already using one of these tools, then we highly recommend the below customer feedback and review management software for Amazon sellers.

Quick Guide:

A table list of Amazon Feedback & Review Tools

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Top 7 Amazon Feedback & Review Tools

1. AMZFinder

AMZFinder is used to monitor and manage Amazon product reviews and send feedback request emails to Amazon sellers.

New reviews can be downloaded automatically and help you manage your product reviews in a timely fashion.

AMZFinder Pros:

• Exclude certain products from automated feedback requests
• Multiple filter options
• Schedule emails back to 90 days
• Can run in test mode

AMZFinder Cons:

• Does not support all marketplaces

2. Feedback Express


FeedbackExpress is a powerful, SaaS service that helps Amazon sellers automate communication with buyers to get feedback and reviews for products purchased. 

3. Feedback Five


Feedback five is a feedback management tool that is used to manage feedback and reviews on Amazon.

Although price and email numbers alone are important, they should not be the deciding factor when choosing a tool like this.

Feedback Five offers affordable plans for the number of emails you can send. It is a great choice for budget-minded sellers and provides value for money spent.

Feedbackfive Pros:

• Automated feedback and review requests
• Manage billing on multi stores
• Feedback removal and deletion request

 Feedbackfive Cons:

• Software runs a little slow

Read more: Amazon Feedback Tool Comparison: Feedback Genius vs Feedback Five

4. Bqool



BQool is a suite of software that consists of four parts: Repricing, Feedback, Review, and Research Central. It is a comprehensive solution that helps Amazon sellers manage their store.

The features of BQool will help increase an Amazon sellers’ feedback score, product reviews, and sales.

Each feature will make your job easier and save you time.

Bqool Pros:

• Interface is easy to use
• The repricer saves you a lot of time
• Easy access to Bigtracker

 Bqool Cons:

• Customer support is slow

5. Kibly


Kibly is an email automation software for Amazon sellers. It helps you get more feedback and reviews by prompting your customers to write positive reviews for their orders.

It also sends Amazon customers personalized order updates and feedback/review solicitation emails. 

Kibly Pros:

• Easy to use
• Great buyer feedback
• Order management

Kibly Cons:

• Software is buggy

6. Feedback Genius

With Feedback Genius you can automatically solicit feedback or product reviews, monitor negative feedback and more.

You can create an email series that will help you generate reviews on your Amazon products.

Feedback Genius Pros:

• Free plan for low volume sellers
• Advanced filter and sending options

 Feedback Genius Cons:

• Customer support is poor

7. Salesbacker


Salesbacker is focused on getting Amazon sellers reviews and feedback to increase sales. Without feedback, buyers on Amazon are reluctant to buy the products they need.

Salesbacker will help you get more reviews and increase your sales. The tool provides analytics and testing and will help you track your seller ranking.

Salesbacker Pros:

• Automated feedback and review request
• Monitors negative seller feedback
• Tracks seller ranking
• Offers enhanced analytics
• Pre-built template campaigns

Salesbacker Cons:

•No feedback filtering

Conclusion

These software and applications are designed to help you manage your customers and get more positive reviews and feedback.

They all have their unique features and what works for other sellers may not work for you. So give the free trial plans a shot and see which features are easy to work with.

Most especially, consider your budget before making a choice. If you sell in large quantities, then you should choose a tool that can help you automate your daily tasks.

Also, if you have fewer products and finance is an issue, then a tool that is free will do just fine.

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