Short answer: FeedbackFive is eComEngine’s Amazon reputation tool. It automates Amazon’s own Request a Review message for eligible orders, monitors product reviews and seller feedback, and alerts you when ratings or listings change. It is billed on your store’s monthly order volume, starting at $34/mo, and every plan includes every feature — there is no feature ladder to climb (ecomengine.com/pricing, data checked 2026-09-02). Two things decide whether it suits you, and neither is a feature: you pay for orders you never message, and review monitoring is capped at 50 ASINs on every plan with its own published price ladder above that. This FeedbackFive review reads the vendor’s published pages and help centre, quotes the dated public complaint record, and says plainly where the evidence runs out.
What FeedbackFive Actually Does
eComEngine’s headline on the product page is “Automate Review Requests. Monitor Customer Feedback. Protect Conversion.” (ecomengine.com/feedbackfive, checked 2026-09-02). Strip the copy and there are three jobs.
Job one: send the request. FeedbackFive’s own FAQ answers the question directly — “Does FeedbackFive use Amazon’s Request a Review? Yes. FeedbackFive can automate Amazon’s Request a Review for eligible orders.” That matters more than it sounds. Request a Review is Amazon’s own templated message, free to click by hand in Seller Central, and Amazon controls its wording. What the subscription buys is not a different message; it is scheduling, timing rules and exclusions around Amazon’s message. The automation page lists three template routes — an Amazon Feedback and Review Request template, a seller feedback request template and a product review request template — and spells out exclusions including “Exclude refunded orders” (ecomengine.com/feedbackfive/amazon-review-request, checked 2026-09-02).
Job two: watch what comes back. Product review tracking for your ASINs and competitor ASINs, seller feedback trends, star-rating history, notes, filtering, sorting and export (ecomengine.com/feedbackfive/review-monitoring, checked 2026-09-02).
Job three: alert you. New reviews and ratings by SMS or email, plus listing-side alerts. The pricing page tooltip for Listing Change Alerts reads “Monitor all ASINs for listing suppression, Buy Box status, and more 24/7” — note that this one says all ASINs, while the review-monitoring tooltip says “All plans include review monitoring on 50 ASINs.” Two different meters inside one subscription, and the second generates a separate invoice line.
One credential is worth more than the testimonials on the page: FeedbackFive carries an Amazon Selling Partner Appstore badge, and eComEngine describes its software as “featured in the Amazon Selling Partner Appstore” (pricing page, checked 2026-09-02). That places it in the API-integrated camp rather than the browser-extension camp — a difference in risk profile, which is the axis our FeedbackWhiz vs FeedbackFive comparison works through in detail. eComEngine, LLC has been trading since at least 2007 by its own copyright line, from Midlothian, Virginia.
Pricing: You Pay for Orders, Not for Messages
| What eComEngine publishes | Value on 2026-09-02 |
|---|---|
| Entry price | “Starting at $34 /mo” |
| Billing meter | Orders per month — your store’s order count, not messages sent |
| Order buckets offered | 2,000 · 5,000 · 10,000 · 25,000 · 50,000 · 100,000 · 100,000+ Orders/mo |
| Price per bucket | $34 · $54 · $74 · $114 · $154 · $224 · $314 /mo, matching the buckets above |
| Feature gating | None — all features on every plan |
| Review monitoring included | 50 ASINs |
| Marketplaces | 17, on one subscription |
| Free trial | Yes, card required, “No charge until trial ends” |
| Agency plans | Yes, price quote-only |
Source: ecomengine.com/pricing , data checked 2026-09-02. Reading the page source rather than a summary matters here: only the $34 floor appears as page text, while the price for every bucket is carried inside the order-volume selector itself and swapped into view when you change the selection. The seven values read $34, $54, $74, $114, $154, $224 and $314 per month. The $34 entry figure is unchanged from our previous check on 2026-08-20, recorded in our FeedbackFive pricing breakdown .
Two consequences follow from an order meter, and both are cost facts rather than opinions.
You pay for orders you never message. Sell 9,000 units a month but request reviews only on the 3,000 that carry your brand, and you still sit in the 10,000-order bucket. A per-send tool would bill you for 3,000. This is the single most common reason sellers price-shop the category.
Your bill moves when sales move. Q4 can push you into the next bucket, and you can price that jump in advance: crossing from 10,000 to 25,000 orders takes the subscription from $74 to $114 a month, and the top step runs $224 to $314. Model it against your seasonal peak before you sign.
The second meter has a published ladder of its own — review monitoring above the included 50 ASINs (ecomengine.com/feedbackfive/review-monitoring, checked 2026-09-02): $10 for up to 50 ASINs, $14 for 100, $19 for 250, $29 for 500, $49 for 1,000, $69 for 2,500, $89 for 5,000, $109 for 10,000, $159 for 20,000, $209 for 40,000, $259 for 60,000. The vendor states “All plan levels come with 50 free ASINs” and that the monitoring package “is available for 1P and 3P sellers as a standalone feature” — which is why a $10 row exists below the $34 entry price. The pricing page adds a footnote: “High-volume sellers with 10,000+ ASINs may be subject to additional data costs.”
Run the arithmetic before you sign. A brand with 800 monitored ASINs and modest order volume is looking at the entry order tier plus the $49 monitoring row, not $34 flat. If you found a lower headline figure elsewhere, check its date: Web Retailer’s FeedbackFive listing still shows a starting price of $24 per month on a page last updated 23 October 2023 (webretailer.com, checked 2026-09-02). That is third-party and stale — verify against the vendor page before you budget.
The Data Windows Most Reviews Skip
This is the part of FeedbackFive that decides whether it can do the job at all, and it is documented in the help centre rather than the marketing pages. Per eComEngine’s own import FAQ (ecomengine.com/help/initial-data-imports-feedbackfive, checked 2026-09-02):
| Window | What it covers |
|---|---|
| 150 days | Order history imported for sales data |
| 30 days | Orders completed in this window include delivery dates and buyer emails, so only these can be messaged |
| 90 days | Negative seller feedback imported for analysis |
| 60 days | Negative feedback that “may be eligible for a removal request” |
| 90 days | Product reviews imported for your tracked ASINs, counted from the day each ASIN is added |
The 30-day figure is not a vendor limitation. eComEngine attributes it to Amazon: “Based on Amazon’s Communication Guidelines, FeedbackFive can send messages for orders that were completed within the past 30 days.” No review-request tool of any brand can beat that ceiling, which is why comparing “send windows” across vendors is largely theatre. The rolling 90-day review import is a genuine product limit worth knowing: add an ASIN today and you get 90 days of its review history, not its lifetime.
Setup, per the vendor, takes “under 15 minutes”, with up to 24 hours for data to populate.
What the Public Complaint Record Says
The independent record on FeedbackFive is thin and, more importantly, old. Our corpus holds thirteen critical items. The verbatim ones all sit between 2016 and 2018 on Web Retailer, whose page today shows an 82% overall rating and lists “Incredible Advisors & Support” among its pros (webretailer.com, checked 2026-09-02).
Three themes recur in those dated posts. On delivery: a 2016 two-star reviewer wrote “Lost emails as they are scheduled but not really sent,” and a 2017 reviewer “Emails remain unsent and unopened. It is just a bad system.” On support: “The support is absolutely terrible and the software is buggy and very clumsy” (2017) and “Mediocre support, and most of times, they can not solve anything” (2016). On value: “Pricing is too high for what this simple application really does” (2017) and, from a 2018 one-star post, “This software does not give you any metrics you can’t see in Seller Central.” One 2018 poster reported being “billed us for the service despite no emails being sent after credentials were deleted.”
Read those dates before you weigh them. All predate Amazon’s 2020-era shift that made Request a Review the default compliant path, and the delivery complaints describe custom buyer-seller emails — not what the product leads with today. We are not claiming those problems are fixed; we are saying the evidence is eight to ten years old and describes a different product surface. That is also an honest gap in this review: we found no substantial verbatim critical posts from 2024 onward.
Two newer complaints in our corpus are search-result summaries rather than verbatim posts, so we paraphrase them and check them against what the vendor publishes now. Capterra feedback describes automated requests going out to all buyers including refunded ones — the vendor’s automation page today documents an “Exclude refunded orders” control, so that is a settings question to resolve in the trial. Another Capterra summary complains that only 90 days of orders are available; the help centre now documents 150 days of order history with a 30-day messaging window. A G2 summary objects that you cannot buy negative-review monitoring on its own without a plan whose features you do not use; the review-monitoring page now offers exactly that as a standalone package from $10.
This FeedbackFive Review Across Our Eight Dimensions
We score every tool on Accuracy, Ease, Depth, Automation, Team Fit, Support, Pricing and Stage Fit (see our scoring methodology ). This assessment is built from eComEngine’s published pages and help centre checked 2026-09-02 plus the dated public record above — not a hands-on benchmark.
- Accuracy — structurally sound, and largely Amazon’s to get right. The messages are Amazon’s own Request a Review, sent through an Amazon Selling Partner Appstore integration, so message content and eligibility are enforced upstream rather than by the vendor. The undelivered-email complaints on record are 2016-2017 and describe custom emails, not this path.
- Ease — quick to start, thin recent evidence on daily use. The vendor documents setup in under 15 minutes and data populating within 24 hours. The one “clumsy” complaint on file is from 2017; we found no recent public evidence either way on the current interface, so treat ease as a trial question.
- Depth — deliberately narrow. Reviews, seller feedback, competitor ASIN tracking, listing alerts, analytics and export. There is no PPC, repricing or inventory module; eComEngine sells those separately as SellerPulse ($89/mo entry) and RestockPro ($49/mo entry). SellerPulse’s feature list ends with “All FeedbackFive Features Included”, so wanting both means choosing SellerPulse, not stacking subscriptions.
- Automation — the product’s whole point, and it is bounded by Amazon. Scheduled Request a Review sends, configurable campaign rules and timing, refunded-order exclusions and template choice. The hard ceiling is Amazon’s 30-day post-completion window, documented above.
- Team Fit — workable, undocumented at the edges. Account owners can create logins for additional users, added at store level so different teams can hold different marketplaces, with a “Send Admin Emails?” toggle per user. eComEngine publishes no user cap and no seat price, so headcount is a question for the trial rather than a published limit. Agency plans exist and combine FeedbackFive with SellerPulse; their price is quote-only.
- Support — channels published, quality evidence dated and mixed. The pricing FAQ names “live chat, email, and a detailed knowledge base”; the product page adds “chat, email, and other support options based on your plan and needs.” A phone number appears in the footer but is not named as a support channel in either FAQ. Web Retailer’s 82% aggregate lists support as a pro; the 2016-2017 posts call it the weakest part. Both are old.
- Pricing — fully published, if you look in the right place. All seven order-bucket prices are on the pricing page, $34 to $314 a month, and the ASIN monitoring ladder is published in full; the catch is that only the $34 floor is page text, with the rest carried inside the order-volume selector. There is a real free trial: eComEngine’s help centre states that “Most FeedbackFive accounts include a free 30-day trial” (checked 2026-09-02), though the product page itself publishes no length and requires a card.
- Stage Fit — best at the two ends, awkward in the middle. A seller under 2,000 orders a month with fewer than 50 ASINs pays $34 and is finished. A 1P vendor who only wants review monitoring can start at $10 with no order flow at all. The awkward case is the high-order, low-request seller in between, who buys headroom they will never use.
Who FeedbackFive Fits
A reasonable fit if you want Amazon’s compliant Request a Review automated rather than a workaround; sell across several of the 17 supported marketplaces and want one subscription covering them; have a catalogue near or under 50 ASINs; are a 1P vendor or brand who wants review monitoring as a standalone line; or value an Appstore-listed integration over a browser extension driving your logged-in Seller Central session.
It will probably frustrate you if you have far more orders than messageable orders, because the meter charges for the gap; monitor hundreds of ASINs, where the second meter starts climbing; run an agency or aggregator account, where pricing is quote-only rather than published; want ads, inventory or repricing in the same subscription; or need review history older than 90 days from the day you add an ASIN.
If the meter is your objection rather than the product, the per-send and flat-rate options are laid out in our FeedbackFive alternatives comparison . If you are still mapping the category, start with the review and feedback workflow hub or our overview of Amazon review management software . And if you are hunting a promo, note that coupons are a separate question from list price — see FeedbackFive discount codes .
Frequently Asked Questions
How much does FeedbackFive cost? The published entry price is “Starting at $34 /mo”, and billing runs on your store’s monthly order volume across seven buckets from 2,000 to 100,000+ orders — $34, $54, $74, $114, $154, $224 and $314 per month respectively (ecomengine.com/pricing, checked 2026-09-02). Review monitoring above 50 ASINs is a separate published ladder from $10 to $259.
Is FeedbackFive worth it? It is worth it when the subscription price is small against the review volume it produces, and that depends almost entirely on your order-to-request ratio. Under 2,000 orders a month with under 50 ASINs, $34 buys the whole feature set with nothing gated. At high order volume where only a slice of orders get requests, a per-send tool will usually cost less for the same messages.
Does FeedbackFive comply with Amazon’s rules? It automates Amazon’s own Request a Review message for eligible orders and is listed in the Amazon Selling Partner Appstore; eComEngine states the product “is designed to support compliant Amazon review-request automation and monitoring practices” (checked 2026-09-02). Amazon’s 30-day post-completion messaging window applies regardless of tool.
Does FeedbackFive have a free trial? Yes. Every trial button carries “Credit card required • Cancel anytime • No charge until trial ends”, and eComEngine’s help centre states most accounts get a free 30-day trial, with some longer via a coupon code or special link (checked 2026-09-02). Confirm your own end date on the Account page after signup.
How many ASINs can FeedbackFive monitor? Fifty on every plan, included. Beyond that it is a published ladder up to 60,000 ASINs at $259, with a vendor note that sellers above 10,000 ASINs “may be subject to additional data costs.”
Related Reading
- Amazon Review & Feedback Tools: The Workflow Hub
- FeedbackFive Pricing: Order Tiers and What Costs Extra
- FeedbackFive Alternatives, Compared by Send Limits
- FeedbackWhiz vs FeedbackFive
- Amazon Review Management Software Compared
Disclosure: amzfinder earns an affiliate commission if you sign up for FeedbackFive through links on this page, at no extra cost to you. We do not accept paid placement or sponsored reviews. All prices, limits and quoted vendor wording were read from eComEngine’s own public pages and help centre on 2026-09-02 and are not a quote. Quoted seller complaints are verbatim public posts with the dates their source publishes; Capterra and G2 feedback is paraphrased because our record of it consists of search-result summaries rather than the posts themselves. Terms change; confirm current figures before you buy. Last updated: September 2026.
